Delivery, cancellations & returns

Delivery charges

Standard delivery in Israel costs ₪35. Delivery is free when the order value after discounts is ₪149 or more. The final delivery charge is shown at checkout before payment.

Delivery timing and areas

The estimated delivery time is 3–5 business days after the order is confirmed. Delivery is available only to addresses served by our delivery partners in Israel. Estimates may be affected by weekends, holidays, security events, weather, access restrictions or other circumstances outside our reasonable control. We will contact you if a material delay becomes known to us.

Address and order details

Please check the recipient name, telephone number and delivery address before placing the order. If you notice an error, contact us promptly. We cannot guarantee a change after fulfilment has started, and additional delivery costs caused by incorrect or incomplete details may be charged where permitted by law.

Damaged, incorrect or missing items

Please contact us as soon as reasonably possible through the Contact page and include the order number, a description of the issue and photographs where helpful. If the product is defective, does not match the order or was not supplied on time, we will provide the remedy required by applicable law and will not charge a cancellation fee for that reason.

Cancelling a distance-sale order

Where Israeli law gives a right to cancel, a consumer may generally notify us within 14 days from receiving the product or the transaction disclosure document, whichever is later. Additional rules may apply to certain consumers and products. If an order has not yet entered fulfilment, contact us immediately and we will try to stop dispatch.

Food products and hygiene

Our products are food. A change-of-mind cancellation may be unavailable where the product is perishable, its seal or packaging has been opened, or a return would make it unsuitable for resale for health, hygiene or safety reasons, to the extent permitted by law. This does not limit rights relating to a defective, damaged, incorrect or non-conforming product.

How to send a cancellation or return request

Send a clear request through the Contact page or by any other cancellation method published by us and required by law. Include your name, order number, contact details and the items concerned. Do not send food products back before receiving return instructions.

Refunds and cancellation fees

When a cancellation is valid, we will refund the amount due within 14 days after receiving the cancellation notice and will cancel future charges, if any. For a cancellation that is not caused by a defect, non-conformity or failure to supply on time, we may deduct the cancellation fee permitted by law—up to 5% of the transaction price or ₪100, whichever is lower—and the customer is responsible for returning the product as required by law. No cancellation fee is charged where the cancellation results from a defect, non-conformity or failure to supply on time.

Senior citizens, new immigrants and persons with disabilities

Eligible consumers may have an extended cancellation period of up to four months where the statutory conditions are met, including the required form of communication with the business. We may request documentation that the law permits us to request.

Questions

Contact us before returning any item. We will review each request under the Consumer Protection Law, 1981, the applicable regulations and the circumstances of the order.